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Clinical Laboratory Assistant - Waukesha

City:  Waukesha
Shift Type:  PMs - 2nd Shift
Weekly Hours:  40
Location:  Waukesha Memorial Hospital (WMH)
Job Category:  Laboratory Services

ProHealth Care offers a system-wide laboratory operation with core hospital labs at Waukesha Memorial and Oconomowoc Memorial as well as two clinic-based laboratory sites in Waukesha County and performs over 8 million tests annually.
Our Lab services operate out of state of the art facilities and include clinical testing in the areas of Histology, Cytology, Hematology, Coagulation, Clinical Chemistry, Urinalysis, Immunoassay, Microbiology, Transfusion service, EIA, and Molecular Biology.

ProHealth Care offers a vibrant outreach program, providing laboratory testing to numerous specialty hospitals, physician offices, and nursing home facilities.  We have PhDs on site who work closely with lab employees to monitor quality, identify, access, and implement new technology.   The Laboratory has certification and accreditation through the College of American Pathologists (CAP) Joint Commission (JCAHO), American Association of Blood Banks (AABB) and Clinical Laboratory Improvement Act (CLIA).


Hours: Monday through Friday 11:00am to 7:30pm with rotating on-call Saturday from 0800-1200.

Full Time / Part Time: Full Time Benefits

FTE: 1.00

Clinical Laboratory Assistant - Anatomic Pathology

The Clinical Laboratory Assistant (CLA) is responsible for accurate and efficient receipt, processing and distribution of specimens from inpatients, outpatients and outside clients.  Maintains proficiency of the Laboratory Information System.  Acts as a liaison between the laboratory and nurses or other healthcare providers.  Must have the ability to work at various PHC Lab locations as needed.


  • Performs all specimen processing functions to ensure accurate and timely receipt and prompt distribution of specimens to the appropriate departments following established policies and procedures.
  • Prioritizes specimens appropriately, responding to STAT specimen requests in a timely manner and flagging these specimens for prompt attention by the technical laboratory staff.
  • Assist in specimen collection as needed
  • Participates in readiness for regulatory compliance with all applicable agencies (JC, CAP, AABB, etc.) and ensures operational compliance within regulatory standards.
  • Labels specimens accurately in accordance with established laboratory policies and procedures
  • Responsible for loading specimens on analyzers in the department as needed..
  • Performs instrument maintenance in an accurate and timely manner.
  • Maintains accessibility of reference material related to specimen requirements for tests performed by reference laboratories.
  • Maintains a consistently pleasant telephone demeanor when responding to all client calls, questions or inquiries.  Utilizes tact and discretion in client interactions.
  • Maintains proficiency of laboratory information system in response to client inquiries and requests requiring order entry or cancellation of tests.  Responds to inquiries:  test results, turn around time, normal ranges, specimen requirements, collection instructions, and methodology.
  • Interacts with other hospital departments and nursing units to address patient specimen concerns timely.  Takes appropriate action to communicate insufficient or unacceptable specimens with clients.
  • Refers technical inquiries to appropriate personnel.
  • Maintains processing supply inventory as needed, monitoring expiration dates and ordering, if required.
  • Plans and organizes workflow relative to specimen priorities to support consistent and appropriate processes to meet clinical needs and assure customer satisfaction.
  • Completes documentation appropriately.
  • Assumes personal responsibility for continuing education and professional development.
  • Completes competencies required in assigned areas.
  • Adheres to all policies and procedures, including assuring a culture of patient safety in accordance with ProHealth Care philosophies, policies and procedures.
  • Assists with orientation and training of new team members, students and nursing staff regarding specimen submission and specimen processing.
  • Assures effective communication between shifts with co-workers and leadership regarding workflow, specimen processing, and customer issues.
  • Actively participates in quality improvement processes, identifies workflow inefficiencies and works in partnership with management to improve operations.
  • Investigates and assists in troubleshooting problems and assures appropriate communication with clients.
  • Serves as a resource to the technical laboratory staff in problem-solving activities related to specimen collection and processing activities.
  • Performs assigned job functions in a fiscally responsible manner.



High School Diploma / GED

Associate's Degree preferred 

0-2 years of experience

ASCP Certified MLT, ASCP Certified HT preferred 


Flexible with work assignments, willingly assisting team members throughout the lab.


ProHealth Care has been the health care leader in Waukesha County and surrounding areas for the past century, providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation. The ProHealth family includes Waukesha Memorial Hospital, Oconomowoc Memorial Hospital, the Rehabilitation Hospital of Wisconsin, ProHealth Medical Group clinics, AngelsGrace Hospice, ProHealth Home Care & Hospice, West Wood Health & Fitness Center and Regency Senior Communities. Learn more at ProHealthCare.org.


ProHealth Care, one of the largest employers in Waukesha County, offers work that is challenging and rewarding. The organization is dedicated to providing the highest quality service to our patients and their families and treats each individual with respect – the way they should be treated. ProHealth Care supports a Just Culture, one that encourages an open learning environment and maintaining safe systems. We have high expectations for those who join our team of nearly 5,000 employees. In return, we offer exceptional career opportunities in a dynamic, health care system where the contributions of every team member are valued.

ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Do You Fit at ProHealth Care?

Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The Way You Should Be Treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.