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Client Service Technical Specialist - WMH Outreach Laboratory - .75 FTE

City:  Waukesha
Shift Type:  PMs - 2nd Shift
Weekly Hours:  30
Location:  Waukesha Memorial Hospital (WMH)
Job Category:  Laboratory Services

ProHealth Care offers a system-wide laboratory operation with core hospital labs at Waukesha Memorial and Oconomowoc Memorial as well as two clinic-based laboratory sites in Waukesha County and performs over 8 million tests annually.
Our Lab services operate out of state of the art facilities and include clinical testing in the areas of Histology, Cytology, Hematology, Coagulation, Clinical Chemistry, Urinalysis, Immunoassay, Microbiology, Transfusion service, EIA, and Molecular Biology.  ProHealth Care offers a vibrant outreach program, providing laboratory testing to numerous specialty hospitals, physician offices, and nursing home facilities.  We have PhDs on site who work closely with lab employees to monitor quality, identify, access, and implement new technology.   The Laboratory has certification and accreditation through the College of American Pathologists (CAP) Joint Commission (JCAHO), American Association of Blood Banks (AABB) and Clinical Laboratory Improvement Act (CLIA).


Hours: Monday - Friday 15:00-21:30 Weekend Rotation: 1 in 4

Full Time / Part Time: Part Time with Benefits

FTE: 0.75

The Client Service Specialist provides support to the Outreach Manager, Supervisor and Coordinators. Resource for client service representative team and the technical laboratory team. Interacts with Outreach clients. Capable of performing functions of the medical technologist. This position responds to customer service calls from clients and providers that are received by ProHealth Care Laboratories. This technical position also is responsible for coordination, preparation, and packaging specimens for reference lab testing, interpretation and maintenance of the online test catalog, documenting and calling of significant/ critical results, manual entry of non-interfaced reference lab results, and verifying manually transcribed lab orders for accuracy. Other duties include coordination of add-on testing, quality review of manually entered reference lab results, troubleshooting incomplete or incorrect laboratory requisitions, and verbal notification of laboratory results to providers.


Job Summary:

  • Specimen Referral - Packages and prepares specimens; completes manual logs for transport
  • Manual result entry
  • Quality Improvement/ Exception form resolution
  • Responds to calls and requests from clients, floors, phlebotomists, technical team in the laboratory and pathologists
  • Maintains and utilizes functionality in Epic and Sunquest systems
  • Maintains the Directory of Service
  • Serves as a technical resource for the client service representative and specimen processing teams.
  • Collaborates with leaders to develop departmental workflows/ procedures
  • Recommends process improvement to improve operations



  • Minimum Education Requirements: Medical Technologist or Medical Laboratory Technician
  • Certification required through ASCP or NCA, or equivalent certification agency, or eligible.
  • Required Hours: Monday - Friday 15:00-21:00; 1 in 4 Weekend Rotation

ProHealth Care has been the health care leader in Waukesha County and surrounding areas for the past century, providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation. The ProHealth family includes Waukesha Memorial Hospital, Oconomowoc Memorial Hospital, the Rehabilitation Hospital of Wisconsin, ProHealth Medical Group clinics, AngelsGrace Hospice, ProHealth Home Care & Hospice, West Wood Health & Fitness Center and Regency Senior Communities. Learn more at ProHealthCare.org.


ProHealth Care, one of the largest employers in Waukesha County, offers work that is challenging and rewarding. The organization is dedicated to providing the highest quality service to our patients and their families and treats each individual with respect – the way they should be treated. ProHealth Care supports a Just Culture, one that encourages an open learning environment and maintaining safe systems. We have high expectations for those who join our team of nearly 5,000 employees. In return, we offer exceptional career opportunities in a dynamic, health care system where the contributions of every team member are valued.


ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Do You Fit at ProHealth Care?

Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The Way You Should Be Treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.